The HCSM was developed by Scott Miyake Geron at
Boston University. There are several subscales of the HCSM, each focusing on
satisfaction with a particular service. They include:
Homemaker Service (HCSM-HM13)
Home Health Aide Service (HCSM-HHA13)
Case Management Service (HCSM-CM13)
Home Delivered Meal Service (HCSM-MS11)
Grocery Service (HCSM-GS10)
The Home Care Satisfaction Measure is copyrighted material, and is not to be
reproduced or otherwise duplicated without the written permission
of the copyright owner, Trustees of Boston University. Such permission
for non-profit organizations and academic research purposes shall
normally be given.